Muffin Mates
Loyalty Program:
Frequently Asked
Questions
Important Dates
When does the current loyalty program end?
The current loyalty program will end on 18 November 2024*.
* We advise that the dates outlined above are the anticipated dates, current at the time this notice is published. The dates are subject to change at the complete discretion by Muffin Break and further notice and updates will be provided at such time.
When does the new loyalty program start?
The new loyalty program will start on 19 November 2024*.
* We advise that the dates outlined above are the anticipated dates, current at the time this notice is published. The dates are subject to change at the complete discretion by Muffin Break and further notice and updates will be provided at such time.
What happens to my rewards after 18 November 2024?
Any rewards from the current program will expire on 18 November 2024. Please use your outstanding rewards by this date.
* We advise that the dates outlined above are the anticipated dates, current at the time this notice is published. The dates are subject to change at the complete discretion by Muffin Break and further notice and updates will be provided at such time.
Transition to the New Program
Do I need to register for the new loyalty program?
Yes, all customers must register for the new program starting 19 November 2024. Registration will be via the new Muffin Break loyalty app, available on both Apple and Android devices.
How do I register for the new program?
Registration is simple. You can download the new Muffin Break loyalty app and register your details.
Can I register for the new program before 12 November 2024?
No, customers will not be able to register for the new program until 19 November 2024.
Rewards and Benefits
What happens to my existing points and free coffees?
You need to redeem your existing rewards and free coffees by 18 November 2024, as they will not be redeemable after this date.
Can I redeem more than one reward coffee in a single transaction?
Yes, you can redeem multiple reward coffees on your card in a single transaction before 18 November 2024.
Additional questions
I have been a member for years. Why must I register again?
The current Muffin Break loyalty program is ending, and you need to register with our new program to continue enjoying the benefits.
I like the current program. Why are you changing it?
We are enhancing the program to offer greater benefits and flexibility to registered members of the program.
Contact Information
Who can I contact if I have more questions?
You can get in touch with Foodco Customer Service:
Phone: 1800 622 338
Website: Muffin Break Contact
Email: customerservice@muffinbreak.com.au
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