What do I get if I become a Muffin Break Rewards Member?
As a Muffin Break Rewards member, you will receive fantastic value through our buy four coffees and get the 5th free. Once registered, you will receive a free registration coffee and you will also get a free muffin during the calendar month of your birthday. Rewards members also receive information about exclusive Muffin Break deals and promotions.
Do I have to redeem my free coffee at the time I receive it or can I accumulate them?
It is recommended that you use your free coffee on your next visit to ensure you reap the benefits of our rewards program. However your free coffees will be available on your account for 300 days and can be used at any time up until this date.
What if I purchase two coffees in one transaction? Will I receive coffee points for both?
Yes, all customers who purchase any hot beverage will receive a single coffee point per hot beverage per transaction.
Will I accumulate coffees with the purchase of any other hot beverages such as tea or hot chocolate?
Yes, customers will accumulate coffees/hot beverages with every relevant purchase.
Will I accumulate coffees for purchases such as Iced Coffee, Iced Chocolate or bottled drinks?
No, the rewards program is only valid for hot beverage purchases.
If I purchase a medium size coffee will I receive my free coffee in the same size?
The standard size for a free coffee as a part of the rewards program is a small size.
If I have three coffee points on my account and purchase two coffees, can I claim the free coffee in the same transaction?
In this scenario, you must wait until the transaction has been finalised before the free coffee is added to your account.
If I have multiple free coffees on my account, can I use them in one transaction?
Once you have accrued a free coffee, you should redeem that coffee on your next possible visit. However if you do have one or more free coffees saved and wish to use them at once, you can do this on your next transaction.
Will I get my birthday muffin?
Birthday muffins are awarded to customers who register their account either online or via the app. If you have registered prior to your birthday month, your birthday muffin will be available from the first until the last day of that birthday calendar month. If you have not registered, you will not receive a birthday muffin. If you register during your birthday month, you won’t be eligible to receive a birthday muffin until the following year. Please note that the birthday muffin offer becomes visible on your account after you have scanned your barcode in store during your registered birthday month.
It's my birthday month and I can't see my free birthday muffin offer.
The birthday muffin offer is valid for the full calendar month of your registered birthday. This offer becomes visible once the rewards card/app is scanned in store during that time. Please ensure that your Rewards card number matches the one on your birthday email reminder.
I couldn't redeem my birthday muffin offer!
If this occurs, please contact us at firstname.lastname@example.org to let us know. It is likely that your current Rewards card is not your registered account and you are getting emails for a old account. We will look into this and can transfer all points and details from your registered account to your current one. Please note that you will need to scan your Rewards account to redeem the birthday muffin offer, so you will not be able to redeem this with only the birthday email reminder. If you have lost your Rewards card, please pick up a new card in store and let us know so that we can transfer the details across, or you can sign into the Muffin Break App.
Will my details be secure if I register?
Why do I not receive e-newsletters from Muffin Break?
If you do not receive an e-newsletter from Muffin Break, this may mean you have not opted-in to the rewards program. If you wish to opt-in, you can either login to your account (online or via the app) to select opt-in on your profile or alternatively, you can contact us at email@example.com.
Please ensure you provide your card number so we help you resolve any technical issues you may be experiencing.
Why do I receive email offers from certain stores?
If you visit a Muffin Break store frequently we may notify you of local offers available from that store, so you can take advantage of them on your next visit.
How can I remove myself from the email listing?
If you no longer want to receive emails from Muffin Break you can unsubscribe from any email you have received and you will be removed from our mailing list. The unsubscribe link is at the bottom of every email.
My friend doesn't have an email address, can they register their rewards card using mine?
Unfortunately, this is not recommended. Our system works best when there is only one rewards account attached to an email address. Otherwise, some processes such as forgotten passwords or signing into the app, will not work successfully. You will also only receive emails regarding one account.
Can I use my ‘Seniors Card’ with my rewards?
Yes, absolutely. You can use your ‘Senior’s Card’ in conjunction with your rewards account. Senior’s cards are accepted with all purchases (only exclusions are combo deals).
Does Muffin Break Express accept Muffin Break Rewards?
Unfortunately, not. Muffin Break Express does not accept Muffin Break Rewards. This includes redeeming and accumulating free coffees.
If I have a problem registering online, who do I contact?
You will need to contact Muffin Break via firstname.lastname@example.org and provide your card number, so we can help you resolve any technical issues you are experiencing.
How do I download the app?
You can download the app by visiting the app store, searching for 'Muffin Break Rewards App' and selecting the download option on the iTunes App Store or Google Play
How do I join the rewards program through the app?
Once you've downloaded the app, simply follow the prompts to setup your account. You'll need to confirm whether you have a current plastic rewards card OR if you don't currently have a rewards card.
If you have a current plastic rewards card you’ll be prompted to scan your card using the app. You will then need to follow the prompts to update your app account.
If you don’t have a current plastic rewards card, you can just sign up with the app directly. As you register you will create your own rewards account.
Whether you have an existing account or you need to set up a new one, you’ll be required to enter in some personal details including your first name & email address to ensure we can secure your account and identify you.
If I have registered through the app, do I still need to register online?
No, when signing up via the app, you’ll be asked to fill in your details that will automatically create your account. This is the same as registering online.
How do I transition my rewards account from my physical card over to the app?
If you already have a card, simply select the 'I have a card' button when signing up and you'll be prompted to scan your card. At this time your phone will request access to your camera to scan your physical card. Scan your card by placing the barcode in front of your camera. The app will then confirm your card has been scanned successfully.
Alternatively, if your account is registered, you can simply choose the "Returning App Member' option and sign in with just your email address and password.
What do I do with my rewards card once I transfer over to using the app?
It's completely up to you whether you’d like to keep your plastic rewards card, as you will still be able to use this as well as your digital rewards card stored within the app. Transactions made using both cards will be linked to one account.
How do I earn points and redeem my free coffees via the app?
On the app homepage you will have the ability to flip your card and scan your membership barcode (just like the physical rewards card) to earn points and redeem your free coffees. A free coffee can either be redeemed if you have existing free coffees available in your account OR if you have purchased 4 hot beverages and are redeeming your 5th coffee free. Your app homepage will display your virtual coffee cup showing how far away you are from redeeming your next free coffee.
How do I know how many free coffees I have stored?
In the app there is a ‘Rewards’ tab which details out how many free offers you currently have stored. However to redeem your free coffee you must scan your membership barcode (you cannot redeem from the Rewards page).
Why do I need to turn on the notification option when using the rewards app?
As a part of the rewards app, we notify you when you have a free coffee along with any special deals or offers. However to receive this service you need to turn on your push notifications.
Can I update and change my details on the app?
No, you will need to log into your rewards account on our website to update any personal details: https://members.muffinbreak.com.au/login
What does the app need my data for?
Why does the app ask for my location services?
The app will request your location services when searching for your nearest store, to provide you with the closest store to where you are currently located.
What happens if I delete the app?
If you delete the app you won’t lose any information because your membership details are linked to your membership ID, not stored in the app. Simply re-install the app and sign-in using your account details. If you can’t remember your login information, you can use the ‘forgot your password link’ in the app or on our website.
What if I forget to show my app at the start of the transaction?
Unfortunately, once the transaction is complete the app cannot be scanned. Please present your Muffin Break app at the start of the transaction so you don’t miss out on any loyalty points.
My partner and I share the same physical rewards card, can we have the same rewards account on our phones?
No, coffees can only be added to one rewards account/number. Each app has their own unique account and cannot be replicated on any other device.
What if I don’t want to register online?
That is OK, however you will not receive the free coffee for registering online, and a free birthday muffin every year or any exclusive special offers via email, but you will still be eligible for the every 5th coffee free benefit.
What happens if I lose my registered rewards card?
Head into your local Muffin Break and request a new card. Send the new card number and verification code, as well as your registered email address to email@example.com. We will transfer the details from your lost card to the new card so you may keep all existing points and rewards.
If your rewards card was not registered and you don't recall the card number, we will not be able to locate your account to transfer the points to a new card.
What happens if I lose my rewards card and it was not registered?
Unfortunately you will have to sign up again and start fresh with a new account. You can pick up a new card in your local Muffin Break store or create a new account on the Muffin Break Rewards Australia app.
What if I had registered online but have lost my password?
You can go back online and click ‘forgot my password’ and an email will be sent to you with further instructions.
Please note that if you have more than one rewards account attached to this email address, you may not be able to finish this process. If this is the case, please contact us at firstname.lastname@example.org, noting your current/preferred rewards card number and we will merge all points and details onto one account for you. You will then be able to successfully reset your password.
Do I only need to swipe my card when I buy a coffee?
No, you should have your card swiped for each transaction so we can make sure you don’t miss out on exclusive product offers. From time to time we may offer you exclusive product offers based on your purchase history so if we know what you love, we’ll make sure you’re the first to hear about those products and any promotions.
What if I forget to hand over my Muffin Break rewards card during the transaction?
Unfortunately, once the transaction is complete, the rewards card/app cannot be swiped. Therefore, please present your Muffin Break Rewards card at the start of the transaction so you don’t miss out on your loyalty points.
I forgot to use my card on my last visit, I purchased two coffees and have the receipt. Can I still receive coffee points for my previous purchase?
Unfortunately, if you do not present your rewards card at the start of the transaction or forget to use your card, you won’t be able to add the coffees to your card.
Can my friend and I have two separate cards and accumulate coffees together?
No, coffees can only be added to one rewards account/number. You can share the same card by splitting the key ring card and the main rewards card, or using the physical card and the app, but you can’t officially share your account.
Where do I find the nutritional and allergen information for Muffin Break products?
We’re very open about the nutritional value of our menu products. We also understand how important it is to know which allergens are present in the food that you eat. We ensure that nutritional and allergy information is quick and easy to find on our website and in store, so you can check before you order. Find out for more information here: https://muffinbreak.com.au/our-menu/
Do you have gluten free, dairy free and vegan products?
We do indeed! We have gluten free, dairy free and vegan muffins, all of which are baked with strict procedures to limit any possible cross contamination. We also offer alternative milks at no extra charge. You can check out our range here: https://muffinbreak.com.au/our-menu/
Do you offer alternative milks?
Yes! Every Muffin Break store offers soy, almond and lactose free milks, as well as full cream and skim milk. Furthermore, Muffin Break proudly does not charge for alternative milks.
Do you charge for alternative milks?
No, Muffin Break have proudly not charged for alternative milks since 2012.
Why are there price differences between Muffin Break stores?
Every Muffin Break store is individually owned and operated. While Muffin Break have regional RRP, the final price is up to the discretion of the individual franchisee.
Muffin Break are partnered with Share the Dignity - can you tell me more?
You can find out more here: https://www.sharethedignity.org.au/ and https://muffinbreak.com.au/news/muffin-break-partnerships/
Muffin Break are partnered with Wakakirri - can you tell me more?
You can find out more here: https://www.wakakirri.com/mainsite/ and https://muffinbreak.com.au/news/muffin-break-partnerships/