Frequently Asked Questions
Where can I find ingredients and nutritional information?
For information on the ingredients and nutritional content of our products, please refer to our menu here. This information is based on our standard product recipes and variations may occur due to seasonal changes and supplier differences. Please note that any customization to our standard menu items may affect the nutritional content and allergen information provided.
If you have a food allergy, please talk to a member of our team before ordering, as recipes and ingredients may be updated from time to time.
Do you have gluten free and other allergen-free products?
Muffin Break offers gluten free muffins which are baked following strict procedures to limit cross-contamination.
Apart from our Gluten Free muffins, none of our other products have been specifically designed or tested for individuals with allergies or intolerances.
We strive to minimize cross-contamination. If you have a food allergy, please be advised that products may have been exposed to allergens such as eggs, milk, sesame, lupin, tree nuts and other allergens.
Why do your products contain a notice about the protein powder used?
Our muffins and smoothies use a sports protein powder classified as a Formulated Supplementary Sports Food. This means the protein is designed to support active lifestyles by providing additional nutrients such as milk protein and glycine. It is intended to be enjoyed as part of a balanced diet, not as a replacement for regular meals.
Australian regulations require us to note that this product is not suitable for children under 15 or pregnant women, and it should be consumed in conjunction with a nutritious diet and appropriate exercise program. It should only be used under medical or dietetic supervision, with a recommended consumption of one serve per day.
Why are there price differences between Muffin Break stores?
Every Muffin Break store is individually owned and operated. While Muffin Break have regional RRP, the final price is up to the discretion of the individual franchisee.
Where can I find more information about the Muffin Mates loyalty program?
You can learn more about the Muffin Mates program by visiting our dedicated page at https://muffinbreak.com.au/muffin-mates/
Gift Cards
Where can I buy a Gift Card?
You can purchase Gift Cards at any participating Muffin Break or through our online portal.
Where can I use my Gift Card?
You can use your Gift Card at any participating Muffin Break. Please review this list before purchasing your Gift Card.
The gift cards can not be used for app orders.
What can I purchase at Muffin Break with my Gift Card?
You can use your Gift Card to purchase any of our great products in store. Gift Cards cannot be used for online purchases.
Do I have to spend the whole value of the Gift Card at once?
No, you don’t need to spend the entire amount on your gift card all at once. You can shop as often as you like until the balance is used up.
How long is my Gift Card valid for?
All Gift Cards are valid for 36 months from the date of purchase.
Is there any minimum value to purchase?
You can load the card with any value between $5 and $100.
Can I top up my Gift Card?
No, Muffin Break gift cards cannot be topped up.
Can I check the balance left on my Gift Card?
Yes, you can check the remaining value online.
When I have used the full balance, what do I do with the Gift Card?
Once the full value has been used, the gift card in no longer active and can be discarded.
What happens when the Gift Card expires?
The Gift Card is valid for 36 months. If the Gift Card has expired, it can’t be reactivated.
What if I lose my Gift Card?
Please treat your Gift Card as cash as it will not be replaced if lost or stolen.
Can I get a refund on my Gift Card?
No, Gift Cards are non-refundable. Please treat your Gift Card as cash.
Where can I find the full terms and conditions for the Gift Card?
You can find the terms and conditions on our website.
Who can I contact if I have a question?
Please contact our customer service team.
Contact the Customer Service Team
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Frequently asked Questions
Where can I find ingredients and nutritional information?
For information on the ingredients and nutritional content of our products, please refer to our menu here. This information is based on our standard product recipes and variations may occur due to seasonal changes and supplier differences. Please note that any customization to our standard menu items may affect the nutritional content and allergen information provided.
If you have a food allergy, please talk to a member of our team before ordering, as recipes and ingredients may be updated from time to time.
Why are there price differences between Muffin Break stores?
Every Muffin Break store is individually owned and operated. While Muffin Break have regional RRP, the final price is up to the discretion of the individual franchisee.
Where can I find ingredients and nutritional information?
For information on the ingredients and nutritional content of our products, please refer to our menu here. This information is based on our standard product recipes and variations may occur due to seasonal changes and supplier differences. Please note that any customization to our standard menu items may affect the nutritional content and allergen information provided.
If you have a food allergy, please talk to a member of our team before ordering, as recipes and ingredients may be updated from time to time.
Why are there price differences between Muffin Break stores?
Every Muffin Break store is individually owned and operated. While Muffin Break have regional RRP, the final price is up to the discretion of the individual franchisee.
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