On June 9th, 2021 Muffin Break was awarded the prestigious Roy Morgan Coffee Shop of the Year 2020.
This annual award celebrates the very best in customer service and is the second year in a row that Muffin Break has taken out this award. With 220 stores in the network and a year where all stores had to adapt to the new current climate, taking out this award is a real feat and the result of the long-standing brand’s commitment to customers and franchise partners.
“We are delighted to be recognised for our excellence in customer service. Our customers have always been our first priority, and this has been especially important in regards to their safety over the past year. We are proud to be recognised by our customers for this award.” commented Natalie Brennan, Muffin Break’s General Manager
Roy Morgan Research is a world leader in Customer Satisfaction analysis. Past award winners include blue-chip companies such as Qantas and Apple. Australia’s largest research company, Roy Morgan Research has over 75 years’ experience in collecting objective, independent information on consumers. Their approach and experience makes them a respected name when it comes to customer satisfaction.
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